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These terms of business set out the basis on which we shall conduct all matters undertaken for you and shall be read in accordance with any covering letter. Any differences arising in respect of individual matters shall be notified to you in writing. Burton Regan is providing this site (http://www.burton-regan.co.uk and http://www.private-investigator-training.org.uk/) on an as is basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Burton Regan makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Burton Regan howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Burton Regan nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Burton Regan reserves the right at any time to revise the prices shown on this site without notice.

All brand names, product names and titles and copyrights used in this site are trade marks or trade names or copyrights of their respective holders. No permission is given by Burton Regan in respect of the use of any such brand names, product names or titles or copyrights and such use may constitute an infringement of the holder's rights.

Use of this web site signifies your agreement to these terms

2.1 The cost of our services shall be indicative of the type of work undertaken and it is normal procedure for us to provide a [quotation] in each instance. If there are any changes in your instructions or the matter circumstances at any time these shall be reflected, as we deem fit, in an amended quotation which shall be provided to you at the earliest opportunity. In the event that we are unable to provide a [quotation] we shall keep you informed of the work in progress on a periodic basis or upon your request.2.2 Where it is necessary to instruct a third party on your behalf, including but not limited to external investigators, to assist with your matter we shall do so as your agent and you shall be responsible for payment of their fees. From time to time we may ask you to let us have monies generally on account for initial costs and disbursements and settlement of third parties fees. Any request for any such monies shall not be an estimate or cap on any fee or costs and unless payment was made for a specified purpose, may be used to meet our fees when invoiced to you.We prefer to bill at the conclusion of a matter however we reserve the right to render interim invoices to you during the course of the matter. If in the event you have any particular billing requirements please advise us prior to us commencing work.Our bills are payable upon receipt and we reserve the right to charge interest at an equivalent rate of 10% per annum chargeable from time to time on late payments.It is the intention of Burton Regan Detective Bureau that our clients receive the best possible service. We regard it as essential therefore that if a client is dissatisfied, the business should learn of that dissatisfaction in order to be able to take any possible remedial step.
We define a complaint as: "Any expression of dissatisfaction by a client whether justified or not." As a business, we monitor customer satisfaction in various ways, and use feedback to improve our service.
As an overriding principle, we believe in "Treating Customers Fairly".

Our Complaints Procedure takes the following form:

1. If you have any reason to be unhappy with the work carried out on your behalf, you must raise the matter immediately with the person who has carried out the work. If the matter is not resolved to your satisfaction, or if you feel unable to raise it with the person who has carried out the work, then you must raise the complaint with Nicki Hendricks, the Office Manager of the business.
2. If the complaint cannot be resolved immediately, a letter of acknowledgement will be sent within 3 working days. The letter will detail the person who will be dealing with the complaint, together with confirmation that a substantive response will be issued within 10 working days. A copy of this complaints procedure will also be enclosed.
3. If the Office Manager is not available to deal with the complaint on the day of receipt, or the Office Manager cannot resolve the complaint satisfactorily, the complaint will be dealt with by Kevin Regan, the Proprietor.
4. The Proprietor will review the circumstances and investigate the complaint, and write to you with an explanation as to what action can be taken within 10 working days.
5. If we cannot satisfy you in this way, there are other courses available to you, upon which you will need to take advice from an independent solicitor.
If any of the timescales referred to in this Complaints Procedure change, the client will be notified with an explanation as to why.
We hope this procedure will contribute towards the high level of service we endeavour to supply our clients.

The services we provide you, which shall include any information or advice given to you, is based solely on the information you have given to us and does not constitute advice to any third party to whom you may communicate it.8.1 Our duties are owed only to the individual/company whose instructions we are acting upon and we disclaim any liability to any other person. Unless specifically agreed in writing by us in advance, you agree that you will not be acting for another person/company.8.2 The terms on which we are acting on your matters (contained herein or otherwise) are intended to be enforceable solely by the instructing party and us.8.3 We do not accept any liability for services or information provided by any third parties instructed by us on your behalf in respect of your matters.9.1 We shall endeavour to treat as confidential all information concerning your business affairs received as a result of your instructions and not to disclose the information to any third party save to those persons whom we deem necessary to inform unless such information is (a) is or becomes generally available to the public or (b) is required to be disclosed in any jurisdiction by any law.9.2 We reserve the right to require you to enter into a separate confidentiality agreement should we deem it necessary.9.3 We reserve the right to act on behalf of other individuals/companies who operate in your area or related area subject to our obligations of confidentiality referred to above.From time to time we may wish to issue publicity about our company and where there is no objection from our clients in respect of their specific matters we like to identify certain individuals/companies and their particular transactions including its nature and the parties involved. In the event that this is unacceptable to you please let us know, otherwise we shall proceed on the basis that we are free to provide details in relation to you, when appropriate.We shall communicate with such of your officers, staff and other advisers as appears to us to be appropriate. If however you have any specific security requirements relating to the communication of information to you or your company (as the case may be) then please let us know.We reserve the right to terminate the provision of our services to you by providing written or verbal notice delivered to you or your address. You may also terminate your instructions to us on any matter at any time by providing us with written notification. Notwithstanding any termination by either of us you agree to pay any outstanding fees and costs incurred up to the date of termination or the fixed fee agreed.If at the end of each matter you wish us to return or forward to you or others or deposit in safe custody any documentation which we have acquired from you or on your behalf in respect of such matter, please provide written instructions of the same. In the event that we receive no instructions we shall retain such documentation on our files for a period at our discretion.We reserve the right to amend or supplement any terms herein contained generally or specific to any matter by providing notice in writing.These terms of business are governed by and shall be construed in accordance with the laws of England and you agree to submit to the exclusive jurisdiction of the English Courts.For the avoidance of doubt the instructions are accepted on the basis that our services are conducted under the direction of the client and as such we are deemed the Data Processor and the client is deemed Data Controller.

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